Refund Policy
No Grey Suits is dedicated to providing excellent marketing services, including branding, social media marketing, and copywriting, to small businesses in Australia. We always strive to ensure customer satisfaction and build strong business relationships. This Refunds Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund. This policy is in accordance with Australian Consumer Law.
- No Refunds for Change of Mind
Please note that we do not offer refunds for a change of mind. We encourage our clients to carefully consider their needs and requirements before committing to our services.
- Refunds for Incomplete or Unsatisfactory Services
a. If we fail to deliver the agreed-upon services within the specified time frame or the work is substantially incomplete, you may be eligible for a refund.
b. If the delivered services do not meet the agreed-upon specifications or are of poor quality, you may be eligible for a refund. To be considered for a refund, you must provide a written explanation of the issue and any supporting evidence within 7 days of receiving the unsatisfactory work.
- Refund Requests and Evaluation Process
a. To request a refund, please email hello@nogreysuits.com.au with the subject line “Refund Request – [Your Name].” Include the following information in your email:
- Your name and contact information
- Invoice number
- Date of payment
- Description of the service(s) provided
- Detailed explanation of the issue(s) with the service(s) and any supporting evidence
b. We will assess your refund request within 10 business days of receiving it. If your request meets the eligibility criteria outlined in this policy, we will issue a refund within 14 business days. The refund amount will be determined on a case-by-case basis, taking into account the extent of the issue and the proportion of the work completed.
c. We will notify you of the outcome of your refund request via email. If your request is denied, we will provide an explanation of our decision.
- Refund Method
Refunds will be processed using the original payment method. For example, if you paid via credit card, the refund will be issued to the same credit card.
- Contact Information
If you have any questions about this Refunds Policy or our services, please do not hesitate to contact us at hello@nogreysuits.com.au
Please note that this Refunds Policy is subject to change at our discretion. We recommend reviewing the policy regularly to stay informed of any updates or changes.